FREQUENTLY ASKED QUESTIONS
We customize most of the outfits according to your measurements and requirement. Hence the time 15-20 days are needed and we take utmost care for perfection and double check the measurements, cross verify for damages before dispatch.
We have our store in Kadapa (A.P)
Address:-Arhaa Designers
45/201-3,Balaji nagar(Road no:7)
(Oppo. to Petrol bunk), ITI Circle,
Kadapa-516003, Andhra Pradesh
No, we don’t take orders through whatsapp or phone. We strictly take orders through the website or through our social media handles instagram/facebook only. However after placing the order you can get in touch with us through mail arhaadesigners@gmail.com for further discussion regarding order customization
We ensure you receive the exact same dress as per the images on the website. It may slightly vary in color based on your mobile phone resolution or system settings.
Unfortunately, that is not possible through the website at the moment. You can email us at arhaadesigners@gmail.com to inform about such a situation. We will try our best to change the address if the order is not shipped.
Yes it is possible. You need to provide an Indian shipping address and Indian contact number which would be reachable at all times.
No, we don’t have any whatsapp business groups or broadcast groups.
No COD is not available for any of the orders placed.
We provide wash care instructions for all the products in the description of the product.
The courier partner delivery person will be getting in touch with you through phone call and you can let them know the convenient time of delivery. If you do not receive any call and the tracking status is showing out for delivery for more than 1 or 2 days please mail us at arhaadesigners@gmail.com We would be getting in touch with the delivery person and ensure the delivery at the earliest. Incase if on some unforseen conditions the courier is missed or the courier is lost , we will solve the problem as soon as possible please reach us with the issue.
You will find “Additional Specification” section below each dress on the website while placing an order.
Note*-Minor modifications like neck line, sleeves, change in the pleats of the dress are only permitted for few dresses.Adding of embroidery is not permitted. Modifications as such would be considered NA.
You will find “custom measurements” section below each dress on the website while placing an order.
For guidance please check the “measurement guide” section
We support Debit Card, Credit Card, Net Banking, NEFT, IMPS, Google Pay, Phone Pe, UPI, RuPay, All VISA & Master Cards.
In such cases do drop a mail immediately to arhaadesigners@gmail.com or reach out to us on our Instagram page.
Yes, we ship pan India and worldwide too.
We ship through DTDC domestically.
Yes, only on request basis. Please mail us at arhaadesigners@gmail.comi before placing the order with the screenshot of the product you want to order and by what date you would be needing it or DM us on instagram. We will check if we can speed up the order and get back to you and you can proceed to place an order in our website.
We take 15-20 days for an order to be delivered for domestic and international clients.
For some unforeseen reasons if you do not receive the product within 20 days you can always reach out to us on our mail.
Pls refer the details in “Contact Us” section.
Yes, we do ! However we do not sell our products for reselling. For bulk orders please reach us at arhaadesigners@gmail.com
No, once the order is placed you cannot add more items in it, You have to create a fresh new order.
No, we calculate the shipping fee of the product on weight basis. So an additional product implies an additional weight and extra shipping fee.
In case you have placed the order twice by mistake and you wish to cancel one order do contact us soon. We would cancel one of your orders and your refund will be initiated through the original mode of payment.
Sorry, we do not take any preorders! However you can keep checking our soical media handles for updates on restock.
It is such a rare event occurring, We at Arhaa take utmost care while packing a product. Unfortunately if this happens, please drop a mail at arhaadesigners@gmail.com Sometimes, we would have sent the order in two different packages and would have already sent you a mail regarding the same!
No, we strictly don’t give our products for reselling. Incase you find our products on other pages apart from our own social media/website do report such fake pages at arhaadesigners@gmail.com
Please refer the cancellation and return policy.
You will receive an order confirmation mail as soon as you place the order.
Yes, you need to make the full payment for any dress or order. We do not accept any partial payments or instalments or EMI’s.
What do I do if I do not receive my order within the estimated delivery time frame (I.e. within 20 days)?
You can drop us a mail saying so at arhaadesigners@gmail.com if you do not receive your order within 25 days
We will be sending the tracking number of your order through an email to you once your order is dispatched. You can track it on the website by clicking on ‘Order Tracking’.